1xpet online — Terms & Conditions

These Terms and Conditions ("Terms") 1xpet online ("we", "us", "platform") and the user ("you", "user") and constitutes a legally binding agreement. These terms apply to our website and all associated services.

By registering with 1xpet online or using any of our services, you confirm that you have read, understood, and agreed to be bound by these terms and conditions.

01General Terms

1xpet online is an online Sports Betting and gaming platform serving users in Bangladesh and select regions. The following general terms apply to all use of our platform:

• You must be 18 years of age or older.
• Online betting must be legally permitted in the country or region where you reside.
• You are placing bets on your own behalf and with your own funds, not on behalf of anyone else.
• You are not a Politically Exposed Person (PEP).
• You are using this service knowingly and of your own free will.

1.1 Service Restrictions

1xpet online does not provide services in certain countries or regions. If you attempt to access our platform from a region where it is not permitted, we reserve the right to deny access.

02Account Registration

To open an account with 1xpet online, you must complete the registration process. It is your responsibility to ensure that all information provided at registration is accurate, complete, and kept up to date.

2.1 Registration Requirements

• Full legal name as it appears on your National ID
• Active mobile number
• Valid email address (optional but recommended)
• Date of birth (for age verification)
• Country & Address

2.2 Single Account Policy

Only one active account is permitted per person. If multiple accounts are found under the same individual, all accounts will be closed and any bonuses or winnings will be forfeited.

2.3 Account Verification (KYC)

1xpet online may request identity verification documents at any time. The documents typically required include:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Payment method verification documents

03Betting Rules

The following rules apply to all betting activity on 1xpet online and cover both Sports Betting and online games.

3.1 Placing & Cancelling Bets

• Once a bet is confirmed, it generally cannot be cancelled.
• Bets will not be accepted after the market closing deadline prior to the start of the event.
• Odds in live betting may change at any time.
• If a bet is cancelled due to a technical issue, the full stake will be refunded.

3.2 Odds & Payouts

All odds are displayed in decimal format. Winnings are calculated as: stake × odds. While 1xpet online makes every effort to display accurate odds, we reserve the right to void any bets placed on odds that were displayed incorrectly due to a technical error.

3.3 Match Cancellation or Postponement

If a sports event is cancelled entirely, all bets on that event will be voided and a full refund will be issued. If the event does not resume within the specified timeframe (typically 48 hours), all bets will be considered void.

3.4 Maximum Win Limit

Maximum winnings on single or combined bets may be subject to limits. These limits are subject to change from time to time and may vary by event or market.

04Deposits & Withdrawals

The financial transaction rules at 1xpet online are detailed below. If you have any questions regarding financial matters, please contact our support team.

4.1 Deposits

• Minimum deposit: ৳200
• Accepted methods: Mobile Pay, Nagad, Rocket
• Deposits are generally credited to your account instantly
• No deposit fees are charged
• Deposits may only be made from a payment account registered in your own name

4.2 Withdrawal

• Minimum withdrawal: ৳500
• Withdrawals can only be made via the same method used for the original deposit
• Processing time: typically 1–24 hours
• Withdrawals may be delayed if KYC verification has not been completed

4.3 Fraudulent Transactions

If any transaction appears fraudulent or suspicious, 1xpet online reserves the right to hold that transaction and investigate the associated account. Where money laundering or other financial crimes are suspected, the relevant authorities will be notified.

05Bonuses & Promotions

1xpet online offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are clearly stated on the offer page.

5.1 General Bonus Terms

• Each bonus offer can only be claimed once, unless otherwise stated.
• Specific wagering requirements must be met before any bonus can be withdrawn.
• Bonus funds and real funds are tracked separately.
• There is a set time limit to meet the bonus requirements.
• Some games do not contribute to bonus wagering requirements, or contribute at a reduced rate.

5.2 Bonus Abuse

Any attempt to exploit the bonus system will be considered bonus abuse. This includes claiming bonuses through multiple accounts, attempting to meet bonus requirements through group betting, and using opposing bet strategies. If such activity is detected, the bonus will be voided and the account will be suspended.

06Responsible Gaming

1xpet online takes responsible gaming very seriously. We believe gaming should be a form of entertainment and should never become a source of harm.

6.1 Self-Limit Settings

On our platform, you can set the following limits yourself:

• Daily, weekly, or monthly deposit limits
• Daily Betting Limit
• Session Time Limit
• Temporary cooling-off period (1 day to 6 months)
• Permanent Self-Exclusion

6.2 Minor Protection

Anyone under the age of 18 is strictly prohibited from using our platform. If there are minors in your household, please install parental control software on your device and keep your login credentials private.

For more information on Responsible Gaming, visit our Responsible Gaming Page View.

07Account Closure & Suspension

1xpet online reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violating these Terms and Conditions
• Registering with false information
• Creating multiple accounts
• Abusing the bonus system
• Engaging in fraudulent transactions
• Involvement in match fixing or betting fraud
• If money laundering is suspected
• At your own request (self-exclusion)

7.1 After Account Closure

If an account is closed without any breach of terms, the remaining balance (excluding bonuses) will be refunded. However, if closure is due to a terms violation, the remaining funds may be forfeited.

08Privacy & Data Protection

We take the security of your personal data very seriously. How we collect, store, and use your information is explained in our Privacy Policyfor full details.

8.1 Use of Information

Your personal information is used solely for the following purposes:

• Identity Verification & Account Management
• Payment Processing
• Compliance with legal and regulatory obligations
• Improving platform services
• Relevant promotional communications (with your consent)

8.2 Sharing Information with Third Parties

1xpet online does not sell your personal data to third parties. However, necessary information may be shared with selected partners for payment processing, technical support, and legal compliance purposes.

09Dispute Resolution

If you have a dispute regarding any bet or transaction, please contact our customer support team in the first instance.

9.1 Dispute Submission Process

• Disputes must be submitted within 30 days of the date of the incident.
• Please provide full details via live chat or email.
• Attach any relevant screenshots or supporting evidence.
• Our support team will respond within 48 hours.

9.2 Final Decision

In the event of a dispute, 1xpet online's decision will be considered final. However, we are always committed to a fair and transparent investigation.

10Changes to Terms

1xpet online reserves the right to update these Terms and Conditions at any time. Changes will be published on this page and the "Last Updated" date will reflect the revision.

10.1 Notice of Changes

For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after any changes will be considered acceptance of the updated terms.

10.2 Contact

If you have any questions about these terms, please get in touch with us:

• Email: support@1xpetonline.bet
• Live Chat: via the chat button on the website
• Support hours: 24/7